Avoid The Printful Pitfall

 

Avoid The Printful Pitfall

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The excitement of starting a business is great. The service of print on demand was too enticing for me to pass up trying. I did 5he basic research and chose to settle on a company in North Carolina called Printful. (Big Mistake.)

I figured with that many warehouses globally and e commerce platforms attached to it, it must be a reputable company. Also, they have a live chat customer service portal to speak to. So all is good, right? (Please feel the dripping sarcasm).

Well...

Into the Abyss...

I started an account with this #Printful a few years ago. I had gotten out of my account and couldn't get back in with my password. Like all of us when in this situation, I clicked the reset password link and waited. The E  Mail came, but the link went nowhere. I tried to reset again, then went through the same thing. Then customer service got involved and sent me that e mail with the same result. It hit me like a freight train. They were doing this on purpose. I was being "looped".

(No, this isn't a real term, just how it felt.)

I complained, but to no avail. Fast forward 3 years later and I go back to the same company again. I had forgotten about the experience in that it took place over a few minutes, then I moved on. (Store had not been built yet.)Also, I was told in the tech world the turn over was higher and this person may have moved on. This time, though, I didn't log out of my account.

This time:

1) I wanted to change e mails and  forgotten my account password.

2) I hit the reset link I got in the my reset e mail with dead link to a page that wouldn't let me in my account.

3)I was still in my account because I had not logged out yet.

4) I saw that Martins Berents, their tech guy put his work E mail in the account and had removed the change e mail link.

5) When caught, I posted snapshots to CEO and corporate accounts on Twitter. Printful claimed it was a system update issue and wanted to talk only through Twitter direct message. I confronted again, and was given a canned response multiple times.

6)Snapshot below verifies they had to put my E Mail back.

7)The company #Printful did not cut its losses and fire Martins Berents. Means they are most likely aware of the con and that it is how they do business. So I had to cut mine (loses).

Summary

Stay away from this company. The field of clothing print on demand companies have enough global competition to keep your company going.

FYI: If you see any of the product below, as of 29/2020 I have not brought to market this product yet. If you see it anywhere, please leave me a comment below or on decision media. Thanks!

Follow me on Twitter for updates to this review.

1 to 5 Scale (including other factors not listed)

Customer Service :
Attitude: 1 – (Well, they kind of steal things, like accounts, soooo....)
Communication: 2 - (Be careful to take notes and/or screen record.)
Ability to reach: 3 - (Customer Service chat hours are great when answered, but be prepared for canned responses.)
Corrections of Errors: 3 - Replaced the E Mail account address - (Yea, bully for you 😒.) Claim they will handle returns for you.

Services :
Documentation: 2 - Confirmation E Mails and screenshots are your best bet with this company.
Payment-Credit Card or PayPal
Timeliness: 3 -  According to website, shipment leaves the warehouse 3 to 7 business days.

Warranty :
Available?:  No. Returns Available
Length: N/A
Manufacturer or Service Company?: Manufacture
Additional Available?:  Whatever the shipping company offers. Can use ShipStation for this feature.

Convenience of Use:
Portability 3 – Files can be downloaded, but you will have to find similar product.
Ease of Use: 0 – The dashboard still needs work. More importantly, THEY LOCK YOU OUT OF YOUR ACCOUNT.

Hours: technically 24 if you can get into your account..

Total Stars

To Action!

The FBI White Collar Crime Division has been informed of this issue. If you have had similar issues, please do not hesitate to contact the FBI at tips.fbi.gov and leave an official complaint to help the FBI investigate this matter. The contact us page will give a map. Click on your state.

SAMPLES OF WHAT I WAS TRYING TO SELL IS BELOW. IF YOU SEE THESE ITEMS ON OR USED BY ANYONE BEFORE APRIL 15, 2019, KNOW THAT IS BOOTLEG, AND I NEVER SAW A DIME.

Question: What was your worst experience with a print on demand company?

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My company is called Cook it! Bake it! Make it! And the brand is mine. If you see the "Foodie" designs on the clothing below ANYWHERE UP TO APRIL 2, 2019, know that I was scammed, and that you have purchased a knock off. I HAVE NEVER SOLD OR BEEN ABLE TO RECEIVE A SALE ON THE MERCHANDISE I DESIGNED THAT THIS COMPANY WAS SUPPOSED TO PRINT FOR ME. Please leave me a note or send an e mail if you have ever seen the clothes below anywher. Thanks!

(Disclaimer: The above statement is true to the best of my knowledge and recollection.)

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